At least once a day, you probably start a sentence with “Hey Siri” or “Alexa.” That’s because these voice technologies act as virtual assistants who research your questions or conduct actions, so you don’t have to waste time manually doing them. If you’re a business owner, imagine using other types of voice technology on a broader scale for customer relationship management and company growth.
What Should Business Owners Know About Voice Technology?
This type of business audio technology communicates with customers as a live agent would by using artificial intelligence to process natural language. From interactive voice response systems to chatbots, numerous types of technology improve customer engagement and interactions by intently listening and responding accordingly to inquiries. Below, we delve into examples.
Interactive Voice Response Systems Providing Immediate 24/7 Assistance
Sometimes, customers call a business for simple routine inquiries. For instance, they may call a bank to find their account balance or a clothing department to uncover a return policy. Upon doing so, they can either wait for a live agent to provide this generic information or converse with an equipped automated system that already knows the traditional, consistent steps that don’t change from client to client.
An interactive voice response system provides immediate assistance so clients get through on the first ring. There’s no wait time or call-back option since the system offers options on the spot. The system handles simple queries and tasks like making or changing appointments and automatically updating the company calendar, saving live agents’ energy for intricate issues that demand problem-solving abilities.
This voice technology is also available when agents are off the clock, so customers receive help 24/7, making them feel appreciated and cared for.
Voice Biometrics for Safety and Personalization by Using Data Insights
Just as an Amazon Echo is voice-enabled, meaning it listens for the owner’s voice commands to carry out the appropriate instructions, voice biometrics in business environments do the same to appease customers. The system records and analyzes each customer’s unique voice, later recognizing them with these unique characteristics.
The most obvious benefit is that since the smart speakers only allow account access to those who match the biometric data, it works as a security measure, protecting customer information. Think about how a fingerprint or face scan on a smartphone recognizes the owner and locks anyone else out.
It also works for personalization since the system only has to hear a voice before welcoming a customer by name. It creates an engaging customer experience, especially if the system automatically loads the customer’s unique preferences.
Other Examples of How Voice Technology Helps Businesses
Below are other examples of how audio technology helps businesses of all sizes:
- Speech analytics understands sentiment, tone, and language to further any conversation
- Voice data entry streamlines data inputting to reduce human errors and time consumption
- Voice search allows employees to retrieve customer information efficiently
Voice technology does more than provide features like to navigate mobile apps and make commands via voice operation. In the above ways, they can revolutionize your business.
