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The IT Partner Shopping Handbook for Business Owners
A clear, practical resource built for decision-makers who want real answers, not buzzwords.
What This Handbook Helps You Do
Pick Questions That Actually Help
Instead of asking if a provider offers a service, learn how to ask how they deliver it and whether their approach fits your company.
Understand What to Ask
Learn how to address important topics such as prevention, data access, remote support, and cost.
How to Compare MSPs
Most MSPs list the same services. This guide helps you categorize them based on how they think, plan, and explain their actions.
How You’ll Save Time on The Selection Process
You will skip sales pitches and quickly identify which providers offer direct, useful, and tailored answers that address real business needs.
— Why MCP Created This Guide:
Business Owners Shouldn’t Need Technical Training
Choosing an IT partner shouldn’t require learning a new field. MCP created this resource so leaders can focus on business needs, not technical certifications or service menus.
A Practical Way to See How MSPs Work
The guide provides you with specific questions that help uncover how each provider operates, communicates, and plans. This makes it easier to tell who’s a strong match for your company.
"We would not go anywhere else!"
Dan Fischer
President & General Manager WBTA 1490
What You Will Be Able to Spot
Explore what our handbook can help you detect before you download your free copy.
Support That Cuts Down Repeat Issues
Find out how providers approach recurring problems, track requests, and reduce disruptions over time.
Security That Goes Beyond Antivirus
Use clear questions to verify internal access controls, cloud protections, and compliance with industry regulations.
Cloud Services That Don’t Stop at Setup
Ask whether they will continue to help with tools after the migration or walk away once the systems go live.
Real Recovery Plans
Ask when they test backups, how long recovery takes, and how they keep your data ready when you need it.
Simple, Straightforward Explanations
Judge providers by how clearly they explain their work. If they rely on buzzwords, that may signal poor communication later.
Willingness to Work With Others
Check if they deal directly with other vendors like software providers, so you don’t have to manage every tech conversation.
What Makes MCP Stand Out as an MSP?
15 Min.
Or less average IT support resolution times
5 Min.
Average IT support response times for critical issues
44+
Years of providing IT services
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